Viewing a client's SMS conversation history

Every SMS sent to a client through Prospo is recorded and displayed in the Sent Messages panel on the client's SMS page. This gives you a chronological record of all outbound messages for that client.

Viewing the history

1. Open the client's profile
2. Click Send SMS from the client actions menu
3. The Sent Messages panel on the right shows all SMS messages sent to that client

What each message shows

Each message in the history displays:

FieldNotes

Contact name

The recipient the message was sent to

Status

SENT, DELIVERED, or FAILED

Date

The date the message was sent (e.g. Jan 15)

Message body

The full text of the message

Time

The time the message was sent

Phone number

The number it was sent to

Messages are sorted with the most recent at the top.

Message statuses

StatusMeaning

SENT

The message was accepted and queued for delivery

DELIVERED

Delivery confirmed by the carrier

FAILED

The message could not be delivered

Notes

• The history shows outbound messages only — replies sent back by the client are not currently displayed
• Messages are tied to the client record and remain visible even if the contact's phone number is later changed
• SMS history is also captured in the client's activity history as part of the full interaction log